Grievance Redressal Policy

Grievance Officer Grievance Officer, Wigope Technologies Pvt Ltd. Email: grievance@wigope.com. Phone: +919568654684. Level 1: Customer Support Email support@wigope.com. Expected first response within 24 hours. Level 2: Grievance Officer Email grievance@wigope.com. Expected response within 7 working days. Level 3: Nodal Officer Email nodal@wigope.com. Expected response within 15 working days. Level 4: RBI Ombudsman Where applicable, customers may use the RBI complaint management system at https://cms.rbi.org.in after exhausting internal channels. Complaint format Please include registered mobile, transaction ID, date, amount, issue type and supporting screenshots.