Privacy Policy

Wigope Technologies Private Limited ("Wigope", "we", "our", or "us") operates the Wigope Recharge & Rewards platform, including its website and mobile application. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to our users. By using Wigope services, you agree to the practices described in this Privacy Policy. Services We Provide Wigope allows users to recharge prepaid mobile numbers, recharge DTH services, pay utility bills through BBPS, add money to wallet services where available, receive rewards and promotional benefits, participate in referral programs, complete identity verification (KYC) where required, and purchase digital products or gift cards through authorized partners. Information We Collect Account Information When you register or use Wigope, we may collect your mobile number, name, email address (optional), and referral code where applicable. Transaction Information To provide recharge and bill payment services, we may collect mobile numbers, DTH account details, customer account numbers, operator or biller information, recharge and bill payment amounts, transaction references, and payment status records. Wallet Information Where wallet services are available, we may collect wallet balance information, wallet transaction history, and payment status records required to operate and maintain the service. KYC Information Where identity verification is required, we may collect Aadhaar information, PAN information, address details, and other legally required verification information for compliance purposes. Device and Technical Information We may automatically collect device type, operating system version, app version, IP address, security logs, crash reports, notification tokens, and basic usage information required for security, analytics, and service improvement. How We Use Information We use collected information to create and manage user accounts, verify identity and authenticate users, process recharges and bill payments, provide wallet and reward services, prevent fraud and unauthorized activity, improve platform reliability and security, send transaction updates and notifications, provide customer support, and comply with applicable legal and regulatory obligations. Sharing of Information We only share information when necessary to provide services. This may include payment gateways, recharge and BBPS service providers, SMS and email delivery providers, cloud infrastructure providers, analytics and crash reporting providers, gift card and rewards partners, and government authorities where required by law. We do not sell personal information to third parties. Data Security We implement industry-standard safeguards including secure HTTPS communication, access controls, authentication and authorization controls, encrypted storage for sensitive information, monitoring and audit logging, and fraud prevention mechanisms. While we take reasonable measures to protect information, no system can guarantee absolute security. Data Retention We retain information only as long as necessary to provide services, maintain transaction records, resolve disputes, and meet legal, tax, accounting, and regulatory requirements. Certain financial and transaction records may be retained for periods required under applicable law. Account Deletion Users may request account deletion through the application or by contacting support. Some information may continue to be retained where required for legal, regulatory, fraud prevention, accounting, or compliance purposes. Children's Privacy Wigope services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. Changes to This Policy We may update this Privacy Policy from time to time. Any material changes will be reflected by updating the "Last Updated" date displayed on this page. Contact Us Wigope Technologies Private Limited Email: support@wigope.com Website: https://recharge.wigope.com For privacy-related requests, users may contact us using the email address above.