Refund & Cancellation Policy

When refunds are issued Refunds may be issued for failed recharges, failed bill payments, duplicate charges, system errors or provider rejections. Refund timeline Eligible reversals are usually credited to wallet first. Bank or payment source refunds may take 5-7 working days depending on the provider. How to request a refund Use app support, WhatsApp, phone or email with transaction ID and registered mobile number. Cancellation policy Recharge and bill payment requests usually cannot be cancelled once submitted to the operator or biller network. Wallet withdrawal Wallet withdrawal, if available, follows payment partner and regulatory restrictions. Cashback reversal Promotional cashback may be reversed if the original transaction is reversed or disputed. Disputed transactions Disputes are investigated with provider logs and resolved within the applicable support timeline. Refund support For help, email support@wigope.com or call +919568654684.